Day Surgery Services

Coolenberg Day Surgery provides a variety of services for the comfort and convenience of patients.

Our facility specialises in day only procedures and we have 6 recliner armchairs for your comfort both pre and post operatively.  Should you require overnight accommodation you will be transferred to Port Macquarie Private Hospital.

Clinical Services

Coolenberg Day Surgery is equipped with the latest surgical technology, ensuring that patients can benefit from new techniques and advances in surgical practice.

Our nursing staff are trained to provide you with a high standard of care and have the experience and understanding to make your admission as comfortable as possible.

Meals

Coolenberg offers a range of freshly prepared refreshments for your enjoyment.  Please mention any special dietary requirements during your pre-admission interview.

Mobile Phones

When you are admitted please ask our staff if mobiles can be used in your room. Mobiles may be used in all public areas including the coffee shop. Coolenberg Day Surgery does not accept any responsibility for loss or damage to your mobile phone.

Nurse call system

Should you require anything at anytime, do not hesitate to use the nurse call button located adjacent to the recliner chair.

Newspapers

Daily and local newspapers are available in the lounge area.

Queries about your care

If you have any concerns or queries about your care whilst you are with us, please bring them to our attention.  The Nurse Unit Manager will be able to answer questions and resolve problems related to your care.

Patient Feedback

Patient feedback is appreciated, as it assists us to make ongoing improvements to our customer service and our facilities.  Please feel free to provide feedback either through the Customer Feedback cards provided at your bedside, via the formal patient satisfaction survey or by writing to the Chief Executive Officer (CEO) of Ramsay Health Care - Port Macquarie.  If you are not satisfied with the action of the CEO, complaints can be made to the Health Care Complaints Commission, Locked Mail Bag 18, Strawberry Hills NSW 2012.

Smoking

Ramsay Health Care - Port Macquarie is a smoke free campus.  Staff, patients and visitors are asked to adhere to the smoke free policy whilst on campus.  Smoking is not permitted within the Day Surgery grounds.

Patient enquiries

Patient enquiries can be made during office hours by telephoning 02 6584 0368.

Visiting hours

If required your partner / carer may remain in the lounge area during your stay with us.

Visitor lounge

A visitor lounge is located adjacent to Reception.

Staying with children

We encourage an immediate family member to spend as much time as possible with their child during the child’s hospitalisation.

Emergency Procedures

The hospital has well organised safety and emergency procedures in which each staff member has a key role. In the unlikely event of an emergency, remain in/by your bed until a staff member arrives to assist you.

Identification on staff

All staff wear name badges as a means of identification and internal security.  The badge shows the staff member’s photo, name and position.  If you cannot see a staff member’s identification badge you may ask them to show you.

Infection control

Hand washing, high standards of housekeeping, the use of sterile techniques and equipment are essential in order to ensure your speedy recovery and to reduce the risk of infection. Patients play a vital role in reducing the risk of infection to themselves and other patients.

Here are a few very simple guidelines.

• Personal hygiene is very important.
• Always wash your hands when using the toilet facilities or when leaving your room.
• Wash your hands before any meal. Nursing staff will assist you as required.
• Ask your visitors to wash their hands or use the waterless hand wash agents when entering your room, and before leaving.
• When coughing or sneezing, use a tissue to cover your nose and mouth. Dispose of used tissues hygienically.
• Nursing staff can supply you with soap for showering if you don’t have any of your own. Always keep such toiletries for your sole use.
• Mention to nursing staff any concerns you may have regarding hygiene of the ward or bathrooms.
• Please avoid sitting on the beds of other patients. Nursing staff are happy to provide you with a chair if required.

If you have any questions about infection control, the nursing staff will happily assist you. The Hospital’s Infection Control Coordinator is also available to answer any of your queries. Your co-operation in helping us to maintain a high standard of infection control is appreciated.

Lost Property

Property remains the responsibility of patients.  Whilst every attempt is taken to safeguard property it is recommended that patients do not keep valuables with them in hospital.

Personal belongings inadvertently left after discharge will be forwarded to the front office manager.  Staff will endeavour to label any item with your name and you will be contacted to collect the items.

Violence/Aggression

The Hospital’s staff and patients need to work and be cared for in a safe environment; one that is free from violence and aggression. Physical and non-physical violence towards staff and/or others in the facility will not be tolerated. Any such acts may lead to discharge, and may result in the police being notified and legal action being taken.